Membership Terms & Conditions

Xpress Club & Resorts – Membership Terms & Conditions

  • Membership Duration & Entitlement
    • Membership is valid for 3 years from the date of activation.
    • Entitlement includes 5 Nights / 6 Days per year, totalling 15 nights over the membership period.
    • Accommodation is valid for 2 Adults + 2 Children below 6 years, or 3 Adults per room.
  • Meal Plan
    • Complimentary breakfast is included during each stay.
    • Lunch, dinner, and other services are chargeable unless specified in a promotional package.
  • Room Category & Allocation
    • Accommodation is provided in the base category room.
    • Room upgrades are available at an extra cost, subject to availability.
    • Each booking includes one room only.
    • Additional rooms can be arranged at discounted rates, subject to availability.
  • Booking Policy
    • All bookings must be made via email only.
    • Bookings should be made 15 to 60 days in advance.
    • A minimum 90-day gap is required between two bookings (from the check-out date).
    • Bookings are:
      • On a first-come, first-served basis
      • Subject to availability and resort policies
      • Valid only at Xpress Club & Resorts affiliated/partnered properties
  • Blackout Dates
    • Last week of December to first week of January
    • National and regional festivals
    • Long weekends
    • Declared blackout dates (notified on the website)
  • Complimentary Holidays
    • Valid for 1 year only.
    • Cannot be clubbed with regular holiday entitlement.
    • Complimentary activities are subject to resort policies.
  • Guest & Gifting Policy
    • Membership is for personal use only.
    • Members may gift their holiday entitlement once per year with prior written intimation.
    • Guest bookings require prior approval and count against the member’s annual entitlement.
    • Additional guest/adult charges may apply as per property policy.
  • Rescheduling & Rebooking Policy
    • Rebooking is allowed up to 15 days before check-in.
    • No-show or late cancellation may lead to night deduction.
    • After one booking, the next booking can be made only after 90 days from the last checkout date.
  • Advance Night Policy
    • The company will not provide advance nights under any circumstances.
    • Holidays can only be availed after activation and eligibility confirmation.
  • Annual Subscription Fee (ASF)
    • ASF is waived for the 1st year.
    • From the 2nd year onwards, ASF will be ₹1,000 to ₹2,000 per night, depending on location, season, and property.
    • ASF must be fully paid before booking confirmation.
  • Additional Services
    • Services such as pickup/drop, sightseeing, meals (lunch/dinner), or extra rooms are available on request at additional charges.
  • Sales Disclaimer
    • No verbal, WhatsApp, or phone-based commitments are valid unless officially sent by company email.
    • The company is not responsible for unauthorized offers made by third-party sales agents.
  • Payment Terms
    • Holidays can be availed after at least 50% of the membership amount is paid.
    • This clause does not apply to customers who have opted for credit card EMI plans.
  • Refund & Cancellation Policy (Including Post-Usage Cancellation)
    • Membership is strictly non-refundable.
    • If services are not provided as per policy, resolution will be handled case-by-case.
    • In case of cancellation due to policy breach, a 10% cancellation fee will apply.
    • Any approved refund will be processed within 90 business days.
    • If a member initiates cancellation after availing any holiday or making a booking, the company reserves the right to:
      • Deduct the cost of utilized bookings
      • Apply applicable cancellation charges from the total amount paid
    • The remaining balance (if any) will be calculated based on actual usage and refunded accordingly.
    • No refund shall be processed if the member has substantially availed the services.
  • Transferability
    • Membership is non-transferable unless approved in writing by Xpress Club & Resorts.
  • Affiliated Properties
    • Holidays are available at Xpress Club & Resorts affiliated/partner properties, including those under short or long-term tie-ups.
    • The valid property list is available on the official company website and is subject to change.
  • Liability & Disclaimers
    • The company is not liable for any injury, loss, or damage during the stay or travel.
    • All stays are subject to resort policies and local laws.
  • Modification of Terms
    • Xpress Club & Resorts reserves the right to modify terms and conditions at any time with prior notice via email or on the official website.
  • Governing Law & Jurisdiction
    • All disputes are governed under the laws of India.
    • Jurisdiction lies within the courts of the company’s registered office location.
  • Misuse & Policy Violation
    • If a member is found misusing membership benefits or violating company policy, the membership can be terminated immediately without any refund.
  • No Guarantee of Specific Property or Date
    • Bookings are strictly subject to availability. No member can demand specific dates, hotels, or room types.
  • Limited Liability
    • The company is not responsible for service failures caused by hotels, third-party vendors, natural calamities, or governmental restrictions.
  • Non-Exchangeable Benefits
    • All benefits such as bonus nights, complimentary stays, or vouchers are non-exchangeable and non-redeemable for cash or alternative services.
  • Booking Denial Rights
    • The company reserves the right to cancel or deny bookings in case of dues, policy violations, or misconduct, without refund or compensation.
  • Changes to Partner Properties
    • The company may modify its list of partner properties at any time. Members must choose from currently listed options only.
  • Force Majeure Clause
    • In cases of natural disasters, lockdowns, government bans, pandemics, strikes, etc., the company is not liable for any cancellation or disruption.
  • Legally Binding Agreement
    • Membership purchase confirms full acceptance of all terms and conditions, forming a legally binding agreement.
  • No Verbal Commitments Valid
    • Only written communication via official email is considered valid. Verbal or informal commitments have no legal value.

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